Support

We’re happy to help.

Most questions are answered below. If you still need a hand, the quickest way to reach us is the contact form further down this page — we read every message and reply by email. (TestFlight beta testers can also use the built-in Send Feedback option in the TestFlight app, which attaches a screenshot and device details automatically.)

Frequently asked

How do I attach a coaching video to an exercise?

Open an exercise (or start a workout), tap “Find a coach”, then Recommended, My Coaches or Search. You can also share any YouTube link straight to TubeTrainer, or paste it in.

Do I need a YouTube account or API key?

No. You can paste any YouTube link or search on YouTube with zero setup. In-app search is optional and uses your own free YouTube Data API key if you choose to add one in Settings.

Does it work offline?

Yes — the whole tracker works without a connection. Only playing an online video needs the internet, and if a video can’t load, logging keeps working.

Where is my data stored?

Entirely on your device. There’s no account and no server. You can export a backup any time from You → Data, and restore it later.

How do I change or reset my split?

On the Today tab, tap “Edit” on Your Workouts to add or delete days, reorder them, or reset to a different split (Push/Pull/Legs, Upper/Lower, Body Part, Full Body).

Contact us

Send a message and we’ll get back to you. We only use what you enter here to reply — nothing else.